Apart from being a dependable and competitive supplier of solutions, at RTG we also take pride in our ability to add value over and above the simple supply of hardware or software.
The Technical Consultancy Team is able to offer a portfolio of services to assist customers with the design, build, implementation and on-going support of the complete IT infrastructure. The team continues to develop expertise in a broad range of software and hardware architectures to meet our customers' needs.
RTG technical support services give you direct access to the application server software experts. Our technical consultants are trained and accredited in a number of disciplines including Microsoft, Citrix, Cisco and Linux .
We are constantly refining their skill sets and expanding our expertise into other technical areas through extensive training and certification programs.
Where on-site assistance or support is required, RTG is able to offer the services of engineers, consultants and support staff, either on a per-day rate or project basis.
Most manufacturers/suppliers will generally only provide support for their own products/solutions, which in turn leads to multiple support contracts with no single point of contact, or responsibility.
From pre-delivery and on-site build and configuration to equipment racking of new installations and consolidation projects. RTG's team of technical specialists, skilled and accredited in multiple disciplines, are available to provide support for the complete infrastructure from a single point of contact.
This includes a range of specially designed service packages.
Designed to meet your unique requirements, Repton offers a range of flexible support packages, working with you to create a support program that fits your particular business needs.
Qualification, diagnosis, logging, follow-up and closing telephone support for end-users
Monthly incident reporting, itemising service usage and call status