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ICT Coordinator

Relocate to Mildura

Regional Victoria, Australia


About this Role

We have an exciting opportunity for a client-focused ICT Coordinator. You will be based at a client site in beautiful Mildura contributing to the ICT support, processes and work practices to help our client succeed at what they do. You will champion client excellence by delivering high quality IT managed services utilising your technology capabilities and strong communication skills.

Duties & Responsibilities

  • Support and maintain client end user ICT devices, systems and applications
  • Support and maintain client data and core infrastructure with the backing of a large technical team
  • Work with stakeholders in developing and implementing change management plans for all changes and review changes post implementation for areas of improvement
  • Develop a good rapport with all client staff
  • Communicate upcoming changes and new projects to impacted users
  • Lead the effective communication between our company and the client 
  • Address key trends at the root cause and determine impact of incidents and problems
  • Ensure that incidents are monitored and escalated to relevant departments

About You

We would like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations. You will bring with you:
  • Experience in the provision of ICT support services for clients
  • Excellent communication skills, strong customer focus and stakeholder management
  • Experience and knowledge of end-to-end ICT support functions including service desk ticketing and escalations, systems administration and enterprise security
  • Strong understanding and experience in Mac OS and relevant technologies
  • Experience in cloud-based platforms and services such as Microsoft Office 365 and G-Suite
  • Problem management skills and the ability to ensure technical problems are managed effectively
  • Ability to work autonomously 

Some Things to Note

  • Successful candidates will need to undergo National Criminal and Working with Children Checks. 
  • Applicants must be Australian or NZ citizens/permanent residents or hold full working rights to be considered.

About RTG

We are a long-established Australian ICT company, with a strong reputation through the delivery of quality solutions and service to our clients. 

Why Join Us?

  • We're an organisation that believes in our people. We encourage and support our people's ongoing career development.
  • We have a well-defined professional career path so you're able to develop your career goals within the organisation, including training and certifications. 
  • We recognise employee performance and appreciate our staff efforts through awards and career growth opportunities
  • You will be working at the forefront of technology.

Don't miss this opportunity. Apply Now!