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IT Support Officer
Australia, Victoria.
About this Role
We have an exciting opportunity for an IT Support professional who understands the balance between quality and customer satisfaction. You always put the customer at the forefront of what you do and take pride in not just meeting but also exceeding agreed time frames and service levels.
You’re focussed on ensuring client systems are operating at optimum level with minimal or no downtime.
An exciting day for you would include:
Provide technical support, troubleshooting and management of systems and devices ensuring a high level of customer satisfaction at all times
Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
Build and grow relationships with the ICT Manager, the client and the wider RTG team
Develop documentation, training materials and guides to support the use of technology
Use initiative to anticipate potential issues, make suggestions and share ideas
Ensure client systems are operating at optimum level with minimal or no downtime
About You
We like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations. You will bring with you:
Strong experience in Level 1 and 2 customer focused technical support roles where documenting, monitoring, and resolving issues in a timely manner are important
Demonstrated experience supporting a broad range of Windows and MAC technologies
Excellent communication skills, strong customer focus and stakeholder management
Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
Problem solving skills and the ability to ensure technical problems are managed efficiently and effectively
Excellent interpersonal, written and oral communication skills
Ability to work autonomously, but also a strong team player mindset
Current valid Australian driver's license and access to own car at all times.
Why Join Us?
You’ll join a bunch of incredibly smart people, who are passionate about exceeding customer expectations.
We recognise employee performance and appreciate our staff efforts through awards and career growth opportunities
You will be at the forefront of technology as our clients are keen to embrace new technology to deliver better business outcomes.
We’re big on integrity and place the utmost value on the relationships with our clients and our employees
Please Note
Successful candidates will need to undergo National Criminal and Working with Children Checks.
