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IT Support Officer

Australia, Victoria.


About this Role

We have an exciting opportunity for a client-focused IT Support Officer to join our team. You will be supporting our client and providing technical support that meets and exceeds agreed time frames and service levels.

Duties & Responsibilities

  • Provide technical support, troubleshooting and management of systems and devices ensuring a high level of customer satisfaction at all times 
  • Log all incidents in ticket system and determine severity/priority level and escalate if necessary
  • Build and grow relationships with the ICT Manager, the client and the wider RTG team 
  • Develop documentation, training materials and guides to support the use of technology
  • Provide input into the preparation of a monthly customer report for the client
  • Work closely with the ICT Manager to ensure the ICT environment supports the use of appropriate technologies
  • Use initiative to anticipate potential issues, make suggestions and share ideas
  • Ensure client systems are operating at optimum level with minimal or no downtime

About You

We like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations. You will bring with you:  
  • Strong experience in Level 1 and 2 customer focused technical support in meeting SLAs
  • Demonstrated experience supporting a broad range of Windows and MAC technologies
  • Experience in service desk environments where documenting, monitoring, and resolving issues in a timely manner are important
  • Excellent communication skills, strong customer focus and stakeholder management 
  • Experience and knowledge of ICT support functions including service desk ticketing and escalations
  • Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
  • Ability to work autonomously 
  • Problem solving skills and the ability to ensure technical problems are managed efficiently and effectively 
  • Excellent interpersonal, written and oral communication skills
  • Strong team player mindset
  • Current valid Australian driver's license and access to own car at all times. 

Some Things to Note

  • Successful candidates will need to undergo National Criminal and Working with Children Checks. 
  • Applicants must be Australian or NZ citizens/permanent residents or hold full working rights to be considered.

About RTG

We are a long-established Australian ICT company, having built a good reputation through the delivery of quality solutions and service to our clients. We are a team that measure and deliver results to our customers. Our values include integrity, making a difference, collaboration and we are passionate in all that we do.

Why Join Us? 

  • You’ll join a bunch of incredibly smart people, who are passionate about exceeding customer expectations.  
  • We recognise employee performance and appreciate our staff efforts through awards and career growth opportunities
  • You will be at the forefront of technology as our clients are keen to embrace new technology to deliver better business outcomes.
  • We’re big on integrity and place the utmost value on the relationships with our clients and our employees.

Don't miss this opportunity. Apply Now!