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Senior Systems Administrator

Australia, Victoria.


About this Role

We have an opportunity for a L3 engineer to join our talented and close-knit team in the eastern suburbs. In this role, you will ensure the stability, availability and performance of ICT systems for our clients. Your focus is ensuring a high level of customer satisfaction. You will champion client excellence through providing second and third level technical support and resolution to ensure a high level of customer satisfaction and minimal or no impact to client.


Duties & responsibilities:
  • Provide 3rd level troubleshooting and escalation resolution (onsite or remote) within agreed timeframes and service levels
  • Install, configure, test and maintain operating systems, networks, application software and system management tools
  • Ensure the highest levels of infrastructure availability
  • Maintain the integrity of secure systems during the upgrade process (backup, patching, antivirus updates)
  • Complete routine and regular maintenance for clients systems and produce monthly maintenance reports for all assigned clients
  • Collaborate in the design of information and operational support systems
  • Prepare and maintain technical, design and operational documentation

About You

You are a self-starter with experience as an engineer within customer-focused environments. You have the following:
  • Relevant system & networks infrastructure experience, including  demonstrated competency across servers, storage, cloud, firewalls 
  • Experience in Microsoft Office 365, Active Directory and Azure.
  • Advanced network skills, with solid experience in a multi-server, virtualized Windows environment (e.g. VMware, Hyper-V) 
  • Solid understanding of network technologies (switching, routing, VLAN, WLAN, WAN, VPN)
  • Excellent written and verbal communication skills, strong customer focus and the ability to collaborate with others.
  • High level of analytical and problem solving skills
  • A passion for technology and willingness to learn new skills across a range of technologies
  • Experience in administrating Storage Area Networks
  • Driver's license and access to your own car

On Offer

  • You will get to work with multiple clients with different technical environments, in the process enhancing your know-how and develop new skills in networking and server management. 
  • You will be at the forefront of technology as our clients are keen to embrace new technology 
  • Our role is unique with maintenance and project work completed during school holidays reducing the need for overtime and weekend hours.
  • We have a well-defined professional career path so you're able to develop your career goals within the organisation, including training and certifications.
  • You’ll join a bunch of incredibly smart people, who are passionate about exceeding customer expectations.  
  • We recognise employee performance and appreciate our staff efforts through awards and career growth opportunities 

Successful candidates will need to undergo a National Criminal History Check, Working with Children Check and based on the current Rules for Authorised Workers, be fully vaccinated for Covid-19 where there is medical eligibility.