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Senior Systems Administrator
Australia, Victoria.
About this Role
We have an opportunity for a L3 engineer to join our talented and close-knit team in the eastern suburbs. In this role, you will ensure the stability, availability and performance of ICT systems for our clients. Your focus is ensuring a high level of customer satisfaction. You will champion client excellence through providing second and third level technical support and resolution to ensure a high level of customer satisfaction and minimal or no impact to client.
Duties & responsibilities:
Provide 3rd level troubleshooting and escalation resolution (onsite or remote) within agreed timeframes and service levels
Install, configure, test and maintain operating systems, networks, application software and system management tools
Ensure the highest levels of infrastructure availability
Maintain the integrity of secure systems during the upgrade process (backup, patching, antivirus updates)
Complete routine and regular maintenance for clients systems and produce monthly maintenance reports for all assigned clients
Collaborate in the design of information and operational support systems
Prepare and maintain technical, design and operational documentation
About You
You are a self-starter with experience as an engineer within customer-focused environments. You have the following:
Relevant system & networks infrastructure experience, including demonstrated competency across servers, storage, cloud, firewalls
Experience in Microsoft Office 365, Active Directory and Azure.
Advanced network skills, with solid experience in a multi-server, virtualized Windows environment (e.g. VMware, Hyper-V)
Excellent written and verbal communication skills, strong customer focus and the ability to collaborate with others.
High level of analytical and problem solving skills
A passion for technology and willingness to learn new skills across a range of technologies
Experience in administrating Storage Area Networks
Driver's license and access to your own car
On Offer
You will get to work with multiple clients with different technical environments, in the process enhancing your know-how and develop new skills in networking and server management.
You will be at the forefront of technology as our clients are keen to embrace new technology
Our role is unique with maintenance and project work completed during school holidays reducing the need for overtime and weekend hours.
We have a well-defined professional career path so you're able to develop your career goals within the organisation, including training and certifications.
You’ll join a bunch of incredibly smart people, who are passionate about exceeding customer expectations.
We recognise employee performance and appreciate our staff efforts through awards and career growth opportunities
Successful candidates will need to undergo a National Criminal History Check, Working with Children Check and based on the current Rules for Authorised Workers, be fully vaccinated for Covid-19 where there is medical eligibility.
