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IT Support Officer - Level 2
South-eastern Suburbs-Victoria.
We have an exciting opportunity for a client-focused IT Support Officer - Level 2 (On-site) with excellent problem-solving skills. We’re looking for someone who takes pride in not just meeting but also exceeding agreed time frames and service levels. You’re excited by the following activities in your day-to-day:
What's in it for YOU?
Join an organisation to make a difference in the future of education
Continuously learn and grow your tech skills and experience
Birthday leave, Salary sacrifice, novated leasing, and many more....
We appreciate our staff efforts through awards and recognition.
About the Role
Provide technical support, troubleshooting and management of systems and devices ensuring a high level of customer satisfaction at all times
Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
Build and grow relationships with the ICT Manager, the client and the wider RTG team
Develop documentation, training materials and guides to support the use of technology
Use initiative to anticipate potential issues, make suggestions and share ideas
Ensure client systems are operating at optimum level with minimal or no downtime
We like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations. You will bring with you:
Strong experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues in a timely manner
Understanding of Wireless networking, TCP/IP, remote administration tools and techniques
Demonstrated experience supporting a broad range of Windows and MAC technologies
Knowledge of Windows services including DHCP, DNS, IIS
Excellent communication skills, strong customer focus, and stakeholder management
Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively.
Excellent interpersonal, written and oral communication skills
Ability to work autonomously, but also a strong team player mindset
Current valid Australian driver's license and access to own car at all times.
We can't wait for you to join our dynamic team. Apply Now!!
Please Note
Successful candidates will need to undergo a National Criminal History Check and Working with Children Check .
